Refund Policy

  1. Refund Eligibility

Eyelashdiva strives to provide high-quality products and services. If you are not satisfied with your purchase from our website, you may be eligible for a refund. Refund eligibility is subject to the following conditions:

  • For Eyelash Services: Refunds will only be considered if the service has not been provided yet and a cancellation request is made at least 24 hours prior to the scheduled appointment.
  • For Beauty Merchandise: Refunds will be considered for unopened and unused products within 14 days of delivery. Products must be in their original packaging and in the same condition as when received.


  1. Refund Process

To request a refund, please send an email to with your order details, including order number, date of purchase, and reason for the refund request. Our team will review your request and respond within a reasonable timeframe.


  1. Refund Method

Refunds will be processed using the original payment method used for the purchase. If the original payment method is not available, Eyelashdiva may issue refunds in the form of store credit or alternative payment methods, at its sole discretion.


  1. Non-Refundable Items and Services

The following items and services are non-refundable:

  • Eyelash services that have already been provided.
  • Used or opened beauty merchandise products.
  • Services or products purchased from third-party websites or providers, even if accessed through or linked from Eyelashdiva’s website.


  1. Shipping and Return Costs

Shipping and return costs associated with refund requests are the responsibility of the customer, unless the refund is due to a mistake or error made by Eyelashdiva.


  1. Changes to Refund Policy

Eyelashdiva reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be posted on the Website, and your continued use of the Website after such changes constitutes your acceptance of the updated Refund Policy.


  1. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at

This Privacy Policy was last updated on 17 April 2023.

By making a purchase on the Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.